Island Hopper Jump Party Bounce House

Order Confirmation

As soon as your order is placed, you will receive an order confirmation e-mail. (If you do not, please contact us, and a representative can send over the digital receipt of your purchase. This confirms your order has been received in our system, and your credit card is authorized for purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via email to confirm if you'd like to keep your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment

Please reference your product page's specific lead times. After shipment, items will arrive in 2-7 business days.

Certain items, due to high demand and low supply, can only be placed on back order at specific times. Please get in touch with customer service to check on any item's availability.

Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at Sales@gamesignites.com

Large items that ship via freight (not UPS or FedEx) require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.

Product Quality Guarantee

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should REFUSE the package and make note of it on the delivery receipt. If your items arrive damaged, please contact us immediately and send photos to Sales@gamesignites.com. We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.

Cancellations & Refunds

Generally, most of the items we carry can be returned within  30 days for unused/unopened returns, 7 days to report damage in transit, and 48 hours to refuse damaged delivery. 

Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.

If there is damage in the product, the customer is not responsible for the shipping costs and restocking fees that apply for the return.

Customer remorse: If there is no damage to the product, the customer will be responsible for paying for shipping and restocking fees. The customer will be given a refund of the remaining balance.

Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if the product was sent by LTL or freight (not by UPS, FedEx, USPS, etc)

Some items may be subject to a 15% restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damage to products may void the return.

An RMA number must accompany returns. Please get in touch with us to have one generated.

Should you have any questions about a particular product’s return policy, we’re here to help. Please contact us, and we will respond within 24 hours.

As stated in the Product Quality Guarantee, any item that arrives in less-than-perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you used when placing your order.

It is the customer's responsibility to confirm that the product will comply with their state, county, or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.

Here at GamesIgnites, we know you have options when shopping online. Our job is to make choosing us feel like the obvious call — not just the first time, but every time.

1. Safe & Secure Shopping. SSL encryption protects every transaction on our site
Checkout via Shopify's PCI-compliant payment processing security is active. We don't store your credit card information, and your personal details are never sold or shared. Shopping here is straightforward and secure from start to finish.

2. Customer Service Is Our Priority. From the moment you place an order, we stay in touch. You'll receive prompt communication confirming your purchase, updates as your order ships, and a personal thank-you from our owner — because every order matters to us. If something comes up, we're here, and we respond.

3. Competitive Pricing & Price Match We work hard to keep our prices sharp across our full catalog of arcade machines, pinball tables, redemption games, and recreational equipment. Found a lower price somewhere else on the same item? Reach out — we'll do our best to match it.

4. Free Shipping on Orders Over $2,000. No surprise freight charges at checkout. We offer free shipping on all orders over $2,000 to the lower 48 states. For large equipment that's typically shipping across the country, that's real savings.

5. 30-Day Return Policy We get it — buying a large piece of equipment online takes a leap of faith. If something isn't right within 30 days of delivery, we'll work through it with you. Return shipping is the customer's responsibility, and restocking fees may apply, but we keep the process as painless as possible.

6. Carefully Curated Brands We don't just list everything we can find. Our owners personally vet every brand and distributor we work with before adding them to the site. That means you're shopping a selection we actually stand behind — not a random catalog.

7. Manufacturer Warranty on Every Purchase. Every product we sell comes backed by the manufacturer's warranty. If you run into an issue after delivery, you're covered through the brand — and we'll help point you in the right direction.

8. Shipment Protection Our distribution partners ensure shipments against loss and damage in transit. Large equipment gets the handling it deserves, and if something goes wrong on the way to your door, there's a process in place to make it right. See our Shipping & Returns page for full details.

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Ready to find your next machine? Browse our catalog or reach out to our team weekdays 9:00 AM – 6:00 PM EST at Sales@gamesignites.com or +(855) 258-1203.

If an order is placed on a product listed as backordered (or advised as such), we will process payment at the time the order is placed. We do this for your protection and ours — it allows us to secure your order immediately and helps us prevent:

• Delays caused by outdated or changed payment information at the time of shipment
• Fraudulent orders submitted with false payment details
• The need to collect or store your sensitive financial information at a later date

This protocol helps us avoid costly delays, cancellations, and rerouting — and ultimately keeps our prices lower for you. We appreciate your patience and understanding.

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Your Right to Cancel a Backorder

You may cancel a backordered item for a full refund at any time before shipment — no questions asked. Simply email us at sales@gamesignites.com with your order number and cancellation request.

While you wait for a backordered item, you also have the option to:

1. Swap for a comparable product — Browse our site for a similar item. Place the new order first, then contact us right away so we can cancel and refund your original order.
2. Request stock updates — Email us at sales@gamesignites.com to ask about expected availability so you can plan accordingly.

Please allow a minimum of four (4) business days for your refund to be posted back to your original payment method.

Unless we hear from you before shipment, we will assume you wish to keep your order as placed and will continue working on your behalf to fulfill it as quickly as possible. We will notify you with freight and tracking information as soon as it becomes available.

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A Note on ETAs

All estimated timeframes are subject to change. As an Authorized Dealer, our delivery timelines depend on each manufacturer's production and shipping schedule. We will share manufacturer ETAs as soon as they are confirmed, and GamesIgnites will continue to keep you updated throughout the process.

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